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Engaging Patients as Partners in Error Disclosure to Improve Patient Safety

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Engaging Patients as Partners In Error Disclosure to Improve Patient Safety –  June 19, 2014

Over 100 physicians, nurses, risk managers, lawyers, hospital leaders, quality improvement professionals, patients and families, and patient advocates from hospitals and other institutions in Houston,  other parts of Texas and the US, came together at the Houston Marriott at the Medical Center to work as a unified team to improve patient safety. Through talks, activities, and an interactive case study, participants learned best practices for engaging patients and families in analyzing the medical errors they experience. Through partnering with one another, this group is committed to creating a unified approach among all types of stakeholders for partnering with patients and families to improve patient safety.

As a follow up to this conference, working groups are being tasked to generate solutions to some of the barriers to partnering with patients in the analysis of their event. If interested in helping with these groups, please contact Madelene Ottosen.

This conference was sponsored through funding provided by the AHRQ grant 1R18HS019561-01 and The University of Texas at Houston – Memorial Hermann Center for Healthcare Quality and Safety.

Conference Materials and Presentations

Conference videos

Agenda 6.16.14

Accountability after Medical Injury: Recent Developments and Future Directions

Partnering with Patients to Improve Safety: The Patient TIPS experience

Best Practices in Communication and Resolution Programs

Legal Issues in Texas Disclosure and Compensation Study

Patient Engagement in Event Analysis

Continuing Education Credits

This activity was planned and implemented in accordance with the Essential Areas and policies of the Accreditation Council for Continuing Medical Education through the joint sponsorship of the The University of Texas Medical Branch at Galveston and The University of Texas Health Science Center at Houston.

The University of Texas Medical Branch at Galveston is accredited by the ACCME to provide continuing medical education for physicians. The University of Texas Medical Branch at Galveston designates this live activity for a maximum of 6.50 AMA PRA Category 1 Credits. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Nurses have been approved to claim up to 5.75 CNE credits through the UT-H School of Nursing. Lawyers in attendance can claim up to 5.25 hours of CLE credits through the State Bar of Texas. If you have not received your credits yet, please contact Emily Webster.


Topic Presenter
Introduction Dr. Eric Thomas
Accountability after Medical Injury: Recent Developments and Future Directions Tom Gallagher, MD
Sharing Experiences: Patients and Families Olga Owens, JD
Patient Engagement in Event Analysis Madelene Ottosen, RN, MSN
Partnering with Patients to Improve Safety: The Patient TIPS experience Sigall Bell, MD
Engaging Patients as Partners: Legal Issues in CRPs Bill Sage, MD, JD
Patient Centeredness after Medical Injury : Interactive Case Study
Best Practices in Communication and Resolution Programs Tom Gallagher, MD

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National Center for Cognitive Informatics and Decision Making in Healthcare

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