UTHealth HEAT Ticket or MSIT Help Desk Ticket?
HEAT Tickets and MSIT Help Desk Tickets are not the same thing.
Submit a Help Desk Ticket Whenâ€¦
â€¦ you are requesting assistance with a computer belonging to the UT Medical School or UT Physicians, wherever it may be physically located.
Submit a HEAT Ticket Whenâ€¦
â€¦ you are requesting service or support pertaining to telephone systems, FMS, IDX, AHS or GE related support or training, or other HEAT ticket topics such as risk management issues, network drop orders, or other items not directly related to your computer.
Last modified: October 31, 2016