MDM Solution

What is Our Mobile Device Management Solution?

UTHealth utilizes two different MDM providers:

Personal (BYOD) Devices

For personal, non-UTHealth-owned devices (also known as Bring Your Own Device, or BYOD), Microsoft Endpoint Management (Intune) and its client, Intune Company Portal, are used to enable:

• Mobile Application Management (MAM) — Manage specific Microsoft Office 365 applications without the need to fully enroll a device.
• Mobile Device Management (MDM) — Full device management for devices that require it.

Click here for more information about Microsoft Endpoint Management (URL pending)

 

UTHealth-Owned Devices

For UTHealth-owned devices that require full MDM, customized settings, customized restrictions, and published managed apps, Microsoft Endpoint Management (Intune) is used to provide comprehensive device management. For special configurations, Jamf Pro may also be used.

Which Option is Right for Me?

Use the table below to determine which enrollment option best fits your needs.

Feature	App-Only Access (MAM)	Full Device Enrollment (MDM)
Best for	Users who only need email and Office 365 apps	Users who want to use the native mail app or a dedicated work profile
Device enrollment required	No	Yes
What is managed	Specific apps only (e.g. Outlook, Teams)	Entire device (settings, apps, compliance)
UTHealth can see personal data	No	No
Native Mail app support (iOS)	No	Yes
Android work profile	No	Yes
Setup complexity	Low — download app and sign in	Medium — enroll via Company Portal
If device is lost or stolen	Work app data only is remotely wiped	Full device remote wipe available

Device Requirements

Your device must meet the following minimum operating system requirements to enroll in or use UTHealth Mobile Device Management.

Platform	Minimum OS Version	Notes
iOS (iPhone)	iOS 17.x or later	Required for MAM app protection policies and MDM enrollment. Go to Settings > General > Software Update to check your version.
iPadOS (iPad)	iPadOS 17.x or later	Required for MAM app protection policies and MDM enrollment. Go to Settings > General > Software Update to check your version.
Android	Android 10.0 or later	Required for user-based management (MAM and MDM). Go to Settings > About Phone > Android Version to check your version.

Note: OS version requirements are based on current Microsoft Intune support documentation and are subject to change. Always keep your device updated to the latest available OS version for the best security and compatibility. If you have any questions regarding device requirements, contact MDM support at [email protected].