Getting Started: Setting Up UTHealth Email, Two Factor Authentication, and TigerConnect
Use these instructions to set up the following elements on your phone.
Use STEP 1, 2, and 3 to set up UTHealth email on your phone.
Use STEP 4 to set up Duo Mobile 2 factor authentication on your phone.
Use STEP 5 to set up TigerConnect on your phone.
- Step 1: Fill out the Mobile Device Acknowledgement Form
- Step 2: Enroll Your Device on Intelligent Hub (formerly AirWatch)
- Step 3: Set Up Your Mailbox
- Step 4: Two Factor Authentication via the Duo Mobile app
- Step 5: TigerConnect (also known as TigerText) Setup
Step 1: Fill Out The Mobile Device Policy Acknowledgement Form
If you are replacing your phone and 1) bought the same brand phone (Apple, Samsung, etc), AND 2) had UTHealth email setup on it before, AND 3) did not change your phone number when you acquired the new phone, you can skip this step and proceed to Step 2.
From a computer, go to the Mobile Device Policy Acknowledgement Form, sign in and fill out the form. Check the box next to any and all mobile device types you will be using to pull UTHealth email.
If you do not plan to store patient or confidential records on your phone, check NO to the question “Will the device be used to store or process confidential or protected data such as patient records?” You will not be required to encrypt your phone, but you will be required to use a 4 digit passcode to secure the phone.
If you do plan to store patient or confidential records on your phone, answer YES to this question. You will be required to use a 6 digit passcode to secure the phone, and you will be required to encrypt your phone once you set up Intelligent Hub; you should backup all photos and other data on your phone before you do this.
Click AGREE when you complete the form, and sign out. (Clicking “Do Not Agree” will prevent you from using your phone to receive UTHealth email.)
Step 2: Enroll Your Device on Intelligent Hub (formerly AirWatch)
Next, enroll your mobile device on Intelligent Hub (sometimes still referred to by its former name “AirWatch”). On arrival at the page select either Android Device or iOS (Apple) Device.
When you arrive at the next appropriate page, disregard the “Note” at the top of the page about EXO mailboxes, and instead follow the instructions on the page that follow it.
ANDROID USERS ONLY: Be aware that some Android phones may also need for you to download a brand-specific secondary app that coordinates with Intelligent Hub. Please do so if asked.
Step 3: Set Up Your Mailbox
After you have completed the process of enrolling your device via Intelligent Hub, your mailbox will be set up automatically, but you will need to give your password to allow it to pull email.
Apple iPhones will set up email in the native Apple email app. All you need to do is go to to the app and locate your account, and you will be prompted for your password. Provide your password as prompted.
Android phones will usually set up email in the Airwatch Inbox app, and not the native email app provided by your phone or provider. When you locate the Airwatch Inbox app and tap on it, it will prompt you for your account password. Provide your password as prompted.
Waiting For Email To Flow
Usually it takes 20 minutes to 2 hours for email to start flowing to your phone. In some cases, especially if you filled out the Mobile Device Policy Acknowledgement Form for the first time just before you installed Intelligent Hub (and AirWatch Inbox, if appropriate), you may have to wait until the morning of the following business day for email to start working. (Note if you set up email on Friday afternoon, the delay will go to Monday morning or the next business day after a holiday.) This is usually to allow your account to be manually set up by email administrators.
If you still are not receiving email by midday of the following business day as described above, or you are having trouble understanding or following the instructions for implementing Intelligent Hub and/or Boxer Workspace One (formerly AirWatch Inbox), send a help desk ticket so your LAN Manager can assist you.
Step 4: Enrolling In Two-Factor Authentication via Duo Mobile
To add the Duo Mobile app to your phone, you must set it up while using a UTHealth computer located inside the UTHealth firewall. Such locations include:
- From any UTHealth desktop on campus;
- From any UTHealth laptop on campus and connected to the UTHealth wifi system;
- At any UT Physicians clinic; or
- At LBJ Hospital.
The Duo Mobile can be installed from either an Apple of Android Phone.
From any computer at one of the above locations, do the following:
- Go to the Two Factor Authentication Page.
- Click on the Enrollment tab.
- Go to the Two Factor Sign In Page and follow the procedures.
This video tutorial also shows how to enroll your phone.
If you still are unable to get Duo Mobile to set up on your phone, you can send a help desk ticket so your LAN Manager can help you with it.
Step 5: Getting Started on TigerConnect
If you have not been told to get TigerConnect, you don’t need TigerConnect and can skip this section.
TigerConnect is used mostly by clinicians who need to communicate with each other securely via text in real time.