Skip to main content

Residency Orientation

Personal Computer Policy

  • Personal computers are not allowed in UTP Clinics
  • Please do not use your personal computer to conduct UT Health business
  • Saving UTHealth data on your personal computer or on unencrypted flash drives is strictly prohibited
  • More info available at: https://inside.uth.edu/itsecurity (external link)

Secure Data Storage

Encrypted Flash Drives

  • Hardware-encrypted, encryption cannot be turned off
  • Data remains secure when flash drive is lost
  • 10 failed attempts to unlock will erase all data!
  • Keep important data backed up

UTHealth OneDrive 

Secure Chat

Epic Secure Chat

  • Secure Chat allows users to send secure text messages to colleagues in real time from Haiku, Canto or Hyperspace
  • Images of paper patient lists or face sheets can be sent via Secure Chat to the Registration or Billing teams for patient creation and charge capture
  • This method of charge capture should be limited to only those circumstances in which the previous methods will not work, due to
  • Secure Chat messages are cleared every 30 days
  • Messages are routed to a list vs. reg/billing work queue(s)
  • Secure chat should be used for all clinical based chats and communications.

UTHealth Teams Chat

TigerConnect Secure Texting

  • HIPAA-Compliant messaging method
  • Can be accessed using your mobile device(s) or a web browser
  • End-to-end encrypted communication
  • To receive a license, please accept terms of use here (external link)
  • You will receive a welcome email once your account has been provisioned
  • Intelligent Hub is required to use TigerConnect on your phone, which can be downloaded from the App Store (Apple phones) or Play Store (Android Phones)
  • Intelligent Hub not required to use via the TigerConnect Website (external link)

Getting UTHealth Email On Your Mobile Device

Outlook App

Intelligent Hub

For More Info

Duo Mobile Two Factor Authentication

Self Service Password Reset (SSPR)

Medical School Information Technology

Administrative Offices
6431 Fannin St | MSB G.520 | Houston, TX 77030 USA | Fax: (713) 500-0708
IT Help Desk: (713) 486-4848