HVIP Services & Resources

How case managers support participants

Counselor talking to client

Photo by Alex Green, pexels.com

Houston-HVIP case managers can provide a range of services to assist program participants with meeting their recovery goals. General case management includes: researching and describing relevant programs and organizations for client/caregiver needs and goals; validating emotions and providing support around trauma and traumatic responses; sharing information with external systems on behalf of the client; assessing and planning or ensuring safety in accessing community services; and overall advocating on behalf of the client. Case managers may use the list below to provide specific assistance to clients within the boundaries of the Houston-HVIP.

 

The Houston-HVIP connects clients to resources to support immediate and long-term housing needs.

  • Discuss housing needs and eligibility criteria with client
  • Provide information about housing-related resources
  • Refer client to housing assistance programs
  • Research potential housing options and programs for the client
  • Assist client in completing applications for rental and housing programs
  • Assist in compiling necessary documents (ID, income verification, etc.)
  • Assist with finding emergency relocation services
  • Help client complete Coordinated Entry assessment
  • Support communication with housing authorities or landlords

The Houston-HVIP connects clients to resources to support economic needs during the recovery journey.

  • Provide support with completing income-verification documents
  • Refer client to agencies that offer financial coaching or budgeting tools
  • Assist client in applying for public benefits (TANF, SNAP, etc.)
  • Assist client with finding utility assistance programs
  • Assist with identifying eligibility and applying for the Crime Victimizations Compensation Program

The Houston-HVIP connects clients to resources to support their day-to-day nutritional needs.

  • Provide information about local food resources
  • Connect client with local food pantries and meal programs
  • Assist with completing SNAP applications
  • Provide education on food budgeting or grocery assistance apps
  • Assist with scheduling food deliveries (if available/eligible through local programs)
  • Assist in finding community food-distribution events

The Houston-HVIP helps connect clients to appropriate medical care for their injury-related and ongoing medical needs.

  • Assist client in applying for sliding scale clinics or county health systems
  • Assist with insurance-related applications, including Medicaid/CHIP or ACA health insurance enrollment
  • Help client research, find, and schedule for general, dental, vision, or specialized care
  • Coordinate with medical care team to support physical recovery
  • Provide information on clinics with free STD or pregnancy testing
  • Coordinate transportation to medical appointments if needed

The Houston-HVIP addresses client needs related to mental health and substance use supports and treatment

  • Discuss emotional wellness and coping strategies with client
  • Refer client to outpatient or residential mental health services
  • Discuss therapy options with client
  • Identify and make referrals to insurance-covered therapy providers
  • Assist with scheduling therapy on behalf of client
  • Assist in contacting substance use recovery or detox programs
  • Help with referrals and/or scheduling intakes or assessments for substance use programs
  • Provide support for medication access or psychiatry referrals
  • Provide information on substance-use support groups or peer programs

The Houston-HVIP helps identify employment opportunities and support the skills and tools needed to obtain employment.

  • Discuss employment goals, interests, and barriers
  • Assist client in researching and/or contacting potential employers
  • Assist client with preparing resume and completing job applications
  • Complete mock interview and/or provide interview advice to client
  • Refer to job training or workforce programs
  • Assist with accessing professional clothing or grooming support

The Houston-HVIP provides information and connections to educational programs aligned with the clients long-term academic and professional goals and interests.

  • Provide informational resources about educational programs, including GED, trade schools, community colleges, and other college programs
  • Make referral to GED or other eligible programs
  • Assist client in accessing tutoring and/or academic mentoring
  • Help client develop study and time-management skills

The Houston-HVIP connects clients with resources to support child care and provide positive parenting practices.

  • Discuss child care needs and available options
  • Refer client to child care subsidies or Head Start programs
  • Refer to parenting classes or family resource centers
  • Help with locating after-school or summer programs
  • Support in obtaining birth certificates or immunization records for enrollment

The Houston-HVIP can assist with helping to access transportation services.

  • Assess client’s transportation needs and options
  • Help apply for subsidized or discounted transit fare programs
  • Arrange or refer for transportation to critical appointments
  • Educate on using public transportation or transit apps

The Houston-HVIP assists clients with navigating the civil and criminal legal matters related to their violent injury.

  • Refer client to free or low-cost legal aid for civil issues
  • Assist in organizing paperwork related to family, housing, or benefits cases
  • Support client in requesting ID restoration or expungement
  • Provide client with emotional support through court date
  • Assist with victim impact statement
  • Help with coordinating connection to a legal advocate

The Houston-HVIP can provide information on mentorship and skill-building opportunities to aid in the recovery journey.

  • Refer clients to mentorship or enrichment programs
  • Assist in enrolling clients in GED, ESL, or life skills classes
  • Support youth in completing applications for leadership programs
  • Connect with school-based or community-based services for teens and young adults
  • Assist client with finding mentorship or peer-support services

The Houston-HVIP can help with the process of finding, applying for, and utilizing public assistance benefits.

Discuss needs, eligibility, and assist with application to public benefits supports programs such as:

  • Supplemental security income (SSI)
  • Supplemental Nutrition Assistance Program (SNAP)
  • Temporary Assistance for Needy Families (TANF)
  • Special Supplemental Nutrition Program for Women, Infants, and Children (WIC)
  • Crime Victims Compensation
  • Medicaid
  • Children’s Health Insurance Program (CHIP)
  • Unemployment Insurance
  • Earned Income Tax Credit

The Houston-HVIP assists clients in developing physical safety plans and connecting with external services to support safety and well-being.

  • Provide physical safety planning for client
  • Refer client to intimate partner violence resources
  • Support client in making a police report
  • Assist client in completing a child protective services report