Technical Support

Audio Visual and Interactive Video Technical Support

Request for technical support needs to be made at least two weeks prior to the event date to enable time to confirm a technician’s availability.  Confirmation will be in written form and will include AV Tech contact name & phone number.  Fees may be attached to events requiring Technical Support. As soon as the event has ended, please send the actual hours worked to ms.deancops@uth.tmc.edu.   Normal business hours for the Conference Operations department are 8:00am-5:00pm, Monday through Friday during UTHealth regular business days of operation.

• No charge – (UTHealth ONLY) Schedule a training session for yourself or someone involved in the event to meet with an AV technician prior to the event during regular business hours. Our technician will train on the basic use of audiovisual equipment for the room.
• Weekday Regular hours Fees – Minimum charge of one hour ($50 per hour) per AV/IV Technician plus Administrative Fee (Based on Total Invoice – see above for Administrative Fee).   A chart-field string or account number will be required prior to event for UTHealth.  For AV/IV Technician to remain in room during an event taking place from 8:00am -5:00pm Monday through Friday, the Weekday Regular hours fees may be invoiced.
• Weekday After hours Fees – Minimum charge of two hours ($50 per hour) per AV/IV Technician plus Administrative Fee (Based on Total Invoice – see Rates & Fees page for Administrative Fee).   A chart-field string or account number will be required prior to event for UTHealth.  After hour charges start at 5:00pm on the day of the event taking place Monday through Friday.
• Weekend Hours Fees – Minimum charge of four hours ($50 per hour) per AV Technician plus an Administrative Fee (Based on Total Invoice – see Rates & Fees page for Administrative Fee).   A chart-field string or account number will be required prior to event for UTHealth.

Central Interactive Video Services