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Printing Attachments From Citrix Webmail

These instructions will help users print attachments while using the Citrix version of UTHealth webmail.

These instructions may be needed only if you are working at a Harris Health facility where UTHealth webmail’s normal address is being blocked by Harris Health. You should not need these instructions while in other locations.

Before You Begin

Connect to the UTHealth Citrix Portal, load Webmail, and locate the email you want to print the attachment from.

Attachments are located in the upper left corner of the email viewing page, directly below the name of the sender and the name of the recipient (you).

An image that shows the location of attachments in an email - in the upper left hand corner of the email view screen, directly below the name of the Sender and the Receiver of the email.

Step 1: Open the Attachment.

Click on the Attachment.

An image that points to the location of an attachment in an email and directs the user to click on the attachment to open it, within the UTHealth Citrix Webmail Portal.

Step 2: Go To The Attachment Print Screen

Click on the PRINT button at the top of the attachment viewing screen.

An image showing the location of the attachment print screen button using an arrow and a highlight box, in UTHealth Citrix Webmail Portal.

Step 3: Select The Printer And Print The Attachment

Select the CITRIX PDF PRINTER option in the Printer Selection dropdown box (1) and then click the PRINT button (2).

This will cause the attachment (in this case a PDF) to print to your local default printer. Depending on your location and how your clinic’s network is set up, you may be able to select a local printer directly using the same dropdown box.

An image showing how to select the Citrix PDF Printer (or other printer) option in the Printer Selection menu, using the UTHealth Citrix Webmail Portal.

Other Steps…

Medical School Information Technology

Administrative Offices
6431 Fannin St | MSB G.520 | Houston, TX 77030 USA | Fax: (713) 500-0708
IT Help Desk: (713) 486-4848