Frequently Asked Questions
What insurance is accepted?
Currently we accept Medicare, Medicaid, and a variety of commercial insurances.
What options are available for those without transportation?
As part of meeting each patient’s individualized needs, the program can assist with bus vouchers or transportation by van. Availability of hospital van transportation will be discussed based on location of pick-up and current van census. If a patient’s insurance covers medical transport, the intensive case manager can assist the patient in setting this up.
What about parking?
Patients who drive to treatment will be required to either park in the secured TMC lot and pay the daily fee or to utilize unsecured street parking (limited availability).
Does the program offer prescriptions for medication assisted treatment (MAT)?
YES. The program offers a variety of MAT options that patients can be prescribed and filled at their local pharmacy. We do not currently offer Methadone but will collaborate with outside agencies if this is a part of a patient’s recovery plan.
I am not sure if the patient is a good referral to program or not– who can I ask?
Our team is happy to discuss an individual’s circumstances and help understand if our program can best meet their needs. If we are not the right fit, we provide alternative referral options.
Is complete abstinence a requirement of the program?
NO. Our program is aligned with best practice guidelines for entry at any level and applying harm reduction strategies to improve quality of life. While motivation to change substance use behavior is required for engagement in treatment, this program follows best practices of meeting people where they are at and supporting their recovery journey. However, patients are expected to show up clear-minded and not under the influence of any substances during treatment hours.
What is Harm Reduction?
Substance use harm reduction is a public health approach that focuses on minimizing the negative consequences of drug and alcohol use without necessarily requiring abstinence. It recognizes that people use substances for various reasons and meets individuals “where they are” rather than imposing a one-size-fits-all goal like sobriety.
Is harm reduction the same as encouraging drug use?
NO. Harm reduction does not condone or promote substance use—it aims to reduce health risks and improve quality of life, whether someone is working toward recovery, not ready for abstinence, or anywhere in between.
What does harm reduction look like in your program?
We offer education on safer use, support for reducing or quitting including tailored harm-reduction safety plans, access to naloxone, support for safer use or gradual reduction, and compassionate, nonjudgmental counseling. Our goal is to keep people safe, engaged, and supported.